LiveSafe

LiveSafe enables direct and discreet two-way communication with University Police using text, picture, video and audio capabilities. It also lets you virtually walk your friends and family home with SafeWalk.

Create Your Account

1. To get started, download the app on your device or access the desktop version.
2. Select Create New Account and provide your email address.
3. Go to your email inbox and confirm your email address by clicking on the link provided in the confirmation email.
4. Create your profile by typing in your first and last name.
5. Finally, create a unique password that meets the on-screen criteria.

Allow Notifications/Location Sharing and Choose Your Organization

1. Allow notifications - In the event of a WVU Alert, Campus Warning or Community Notice, WVU will send a push notification from the app to inform you of important updates.
2. Set location sharing to “Always” - In the event of an emergency, location sharing allows UPD to find you quickly and efficiently. Additionally, it ensures you receive important safety information.
3. After selecting your preferences, choose West Virginia University as your organization.

Use LiveSafe and SafeWalk

You can use the app to:

• Report an emergency and share your location with UPD
• Ask someone to monitor your progress during your walk
• Monitor someone else's progress during their walk
• View resources and information on mental health, sexual assault, hazing and other topics

Using the Panic Alarm

A panic alarm is located on the main page of the LiveSafe app to provide additional ways to contact UPD quickly during emergencies. The alarm is available to all users on the Morgantown Campus.

• To activate the alarm, select “Panic Alarm” and then “Activate.”
• The user’s name, contact information and location will be sent to UPD, and a police officer will immediately be dispatched to the user’s location.
• If the user moves, their location will update automatically.
• While the officer is traveling to the incident, a UPD dispatcher will contact the user through LiveSafe’s two-way messaging to gather information on the incident, the status of the individuals involved and a more exact location, like floor, room number, etc. It is extremely important that the user responds to these messages so UPD officers are equipped with sufficient information on the incident and its location and can respond efficiently and effectively.
• If the dispatcher does not receive a response from the user through the app, they may attempt to contact them through the phone number or email stored in their LiveSafe account.

Because all calls are directed to UPD, LiveSafe users should only use the panic alarm when an incident occurs on campus. For incidents off campus or anywhere outside of Morgantown, please dial 911 so the appropriate local law enforcement agency can be dispatched. If the panic alarm is activated off campus, UPD dispatchers will work to contact the appropriate local law enforcement agency or 911 center.